Job Description

30A Escapes is a dynamic and customer-focused company, committed to delivering exceptional experiences for all of our guests. We are seeking an enthusiastic and reliable Guest Relations Agent to join our team. As a Guest Relations Agent, you will play a key role in providing outstanding customer service, managing reservations, handling sales, and ensuring that guests have all the information they need to enjoy a memorable vacation experience. We are looking for someone who is adaptable, goal-oriented, and thrives in a team-based environment.

 

• 30A Escapes offers a competitive benefits package.
  • We monthly cover a portion of each full-time employee's medical insurance premium with several plans.  
  • We offer a 401k to our employees with a competitive match. 
  • We offer our full-time employees many Sec. 125 cafeteria plan benefits, including Dental, Vision, Life Insurance, Disability, Long Term Care, and Accident.
• 30A Escapes offers a competitive Paid Time Off policy. All new employees will earn seven days of paid leave in their first year.  

 

We are looking for a friendly, self-motivated team player who is detail-oriented and loves customer service!

Summary:  As a Guest Relations Agent, you will be the primary point of contact for all guest communications,
including inquiries, reservations, and in-house guest concerns. Your responsibilities will include handling incoming and outgoing calls, emails, texts, and chats, providing detailed information about property rates, availability, amenities, and the surrounding area, and assisting with sales of travel insurance and bike rentals. You will also be tasked with addressing elevated guest situations, ensuring smooth relocations, and maintaining accurate property records. Above all, you'll be expected to deliver excellent customer service and contribute to a positive guest experience, all while meeting sales goals and adhering to company policies.  

Essential Duties and Responsibilities include the following.  Other duties may be assigned.  

• Monitor and reply to all guest communication via phone, text, chat, and email in a professional, friendly and efficient manner
• Provides friendly, courteous service and follow up on all guest & reservations needs and requests
• Provide guests with the requested information concerning the properties, rates, availability, the amenities and the surrounding area
• Agent must be effective in sales and customer service and adhere to the company’s sales and service philosophies   
• Job duties will require outbound calls to guests and data entry of online reservations
• Assure daily tasks are completed to include, but not limited to, all balances are paid, all rental agreements are signed, all guests receive check in information, and provide prompt follow up and follow through to all customers, both internal and external.
• Booking Reservations , Bike Sales , Travel Insurance Sales
• Front Desk Duties; Checking Guest In, Checking Out Guest, Assisting HOA in day to day operations with Amenities on the property.
• Multi Tasking in many different systems
• Work Orders Entered - Effectively documenting Work Orders
• Other duties may be assigned

Experience:

6+ months of related experience in a customer service, sales, or call center environment
is preferred. However, we will consider a combination of education and experience that
demonstrates a strong ability to perform the job’s duties.

Certificates & Licenses:
A valid Driver’s License is required.

Work Environment: 
This position is based in a call center environment, with responsibilities that require regular
interaction with both internal teams and external guests. You will be expected to work a flexible
schedule to accommodate guest needs and business demands. Reasonable accommodations
can be made to enable individuals with disabilities to perform the essential functions of the job.

Job Tags

Full time, Relocation, Flexible hours,

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