Job Description
INDIAN PREFERENCE POLICY: Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act of 1934 (Title 25, USC. Section 472) POSITION: MARKETING COORDINATOR DEPARTMENT: PLAYERS CLUB REPORTS TO: MARKETING DIRECTOR POSITION SUMMARY: Under the direction of the Marketing Director, The Marketing Coordinator will serve as the primary point of contact and knowledgeable resource for the Players Club and Promotions. The Marketing Coordinator will fill in as needed in the Player’s Club, promote Player’s Club, and provide information about upcoming events and promotions. This person will assist with the execution of all promotions and special events, initiate and practice exceptional guest service in all situations to ensure that all new and returning guests have a memorable experience, oversee and administer collateral distribution on the casino floor and keep inventory of all Marketing materials. The Marketing Coordinator will troubleshoot guest concerns related to marketing technologies (i.e. website, player tracking, offers, kiosk redemptions, etc.) and assist with advertising needs for Marketing.
QUALIFICATIONS: - Must be 21 years or older
- Minimum of a High School Diploma or GED
- Combination of education and Experience in guest service/marketing equal to 2+ years
- Gaming experience preferred
- Must be able to successfully pass pre-employment drug screening, background investigation, and obtain and maintain a gaming license
- Must be able to communicate in the primary language of the workplace (English)
- Must have strong computer Skills
- Basic Math skills required; Database skills preferred
- Must be proficient in Microsoft products including word, excel, and outlook
- Ability to learn and understand varying technologies quickly and efficiently
- Must have a positive outlook and like to work in a team environment
- Must be comfortable with public speaking on a microphone on the gaming floor
- Must be comfortable approaching people, speaking with strangers and able to and conflict and problem solve calmly and effectively
- Superior service-oriented attitude
- Ability to work nights, weekends, and holidays
DUTIES AND RESPONSIBILITIES: - Responsible for the highest level of guest service including greeting customers, establishing relationships with guests
- Educate and instruct guests as needed on different promotions and events that are going on
- Reach out to guests on the gaming floor or via phone call to invite to Invited Player Promotions and Events
- Fill in as needed at the Player’s Club enrolling players, issuing promotions and offers, reprinting Players Club Cards, etc.
- Constantly monitor reporting to look at effective reinvestment, effective and non-effective promotions, etc.
- Supervise and/or run execution of all promotions and events
- Take inventory of Marketing materials, giveaway items, etc. and keep track of quantity to reorder or to confirm accuracy of giveaway
- File and keep all paperwork related to Marketing including Advertising and Promotions
- Work on design of promotions including proofing artwork, ordering artwork, creating event sheets, working on rules, ordering signage/advertising, writing radio scripts, etc.
- Use diplomacy, patience, and control when dealing with a dissatisfied customer and refer any unresolved disputes to upper management at the earliest opportunity
- Assist management in all items related to Marketing
- Work well in a team format
- Work any shift required including nights, weekends and holidays
- Other duties as assigned
PHYSICAL DEMANDS/WORK ENVIRONMENT: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing duties of this position, employees are required to stand for extended periods, frequently walk, perform repetitive motions, and have finger dexterity to finger, handle, or feel objects, tools, or controls. Occasionally reach, bend, and sit for extended periods of time. Must be able to lift 20 pounds with occasional lifting of more than 35 pounds, assisted. Ability to manage stress appropriately, make decisions under pressure, and manage anger, fear, hostility, and violence of others appropriately. The position requires the ability to process information using computer methods and technology, at times for more than 50% of the work time. Must be able to move chairs, tables, and props used for events as necessary.
PUBLIC RELATIONS: Important attributes of any employee of the Havasu Landing Casino, along with the official performance of duties, are personal appearance and public relations. Each employee is expected to make every effort to be well-informed about the casino, pleasant, courteous, and cooperative, and to act in a manner to command the respect of co-workers and all other personnel. An optimistic attitude, patience and tolerance will help each employee in nearly all situations at the casino.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Job Tags
Holiday work, Full time, Shift work, Night shift,