Remote Live Chat Agent (CSR) Job at Phoenix House, Los Angeles, CA

cEVkaVIydE9VcE56QVNqMVM2QlVmanhOZXc9PQ==
  • Phoenix House
  • Los Angeles, CA

Job Description

Job Responsibilities:

  • Provide live chat support to patients and individuals seeking assistance for addiction treatment at Phoenix House.
  • Respond to inquiries, provide information, and offer support in a compassionate and professional manner.
  • Assist in guiding individuals towards appropriate services and resources available at Phoenix House.
  • Maintain accurate records of chat conversations and follow-up actions taken.
  • Collaborate with the treatment team to ensure the best possible outcomes for patients.

Essential Qualifications:

  • Excellent communication skills, both written and verbal.
  • Empathy and understanding towards individuals struggling with addiction.
  • Ability to handle sensitive information with confidentiality and discretion.
  • Strong problem-solving skills and ability to think quickly on your feet.
  • Proficiency in using live chat software and basic computer skills.

Desired Experience:

  • Prior experience in customer service or crisis intervention preferred.
  • Understanding of addiction treatment and recovery processes is a plus.
  • Experience working in a healthcare or social services setting.
  • Ability to work effectively in a fast-paced and high-pressure environment.

Salary & Benefits:

  • Minimum Salary: $25 per hour
  • Maximum Salary: $35 per hour
  • Currency: USD
  • Health insurance, retirement benefits, and paid time off included.
  • Opportunity to make a positive impact in the lives of individuals seeking recovery.

Job Tags

Hourly pay, Remote job,

Similar Jobs

HCA Healthcare

OB/GYN Physician Job at HCA Healthcare

**Description****Specialization:**Obstetrics and GynecologyFamily Medicine with OB**Job Summary:****OB/GYN Physician****Job Description:**+ Physician-led and collegial environment+ OB/GYN outpatient care, hospital care, and collaborative practice+ Average of 2... 

KLM Careers

Board Certified Behavior Analyst (BCBA) - Waukee Job at KLM Careers

Board Certified Behavior Analyst (BCBA) - Waukee Waukee, IA Must be a US Citizen or Green Card holder. The BCBA will provide support to individuals and their families by coordinating and providing services in Applied Behavior Analysis, function analyses and assessment... 

NoGigiddy

Entry-Level Remote Sales Development Representative (20 - 27 per hour) Job at NoGigiddy

 ...NoGigiddy is seeking a motivated and energetic Entry-Level Remote Sales Development Representative (SDR) to join our remote team. In this role...  ...with Microsoft Office Suite (Word, Excel, Outlook) and CRM software. Preferred Experience: Experience in sales,... 

City of Corinth

Fire Inspector Job at City of Corinth

 ...per hour GENERAL PURPOSE: Under general supervision of the Fire Marshal, inspects commercial and residential buildings for compliance...  ...High School diploma or GED equivalent; AND two years' fire inspector experience with basic knowledge of electrical, mechanical,... 

Multistate

Policy Analyst Job at Multistate

 ...essential functions.MultiState is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. MultiState does not discriminate based on disability, veteran status, or any other basis protected under federal, state or local...