Job Description

Title: Senior Manager - Site Reliability Engineering (SRE)
Location: Kansas City, MO (Hybrid)
Duration: 6 months (possibility of extension)
Implementation Partner: Infosys
End Client: To be disclosed
JD:

We are seeking a seasoned Senior Manager SRE to lead incident management and production support for a major client account. The ideal candidate will have strong communication skills, extensive experience with SRE tools, and the ability to confidently manage high-impact situations, including direct interactions with client VPs.

Key Responsibilities:

• Lead and manage incident calls, acting as the primary contact for client executives during critical situations.
• Build and maintain strong client relationships, ensuring transparency and trust.
• Oversee production support operations and drive continuous service improvement.
• Leverage SRE tools to monitor, analyze, and enhance system reliability and performance.
• Collaborate with cross-functional teams to resolve issues and prevent future incidents.

Key Requirements:

• 18+ years of experience, with a strong focus on Site Reliability Engineering and production support.
• Proven track record of handling incident management at senior client levels.
• Excellent verbal and written communication skills.
• Proficient with industry-standard SRE tools and best practices.
• Strong leadership, analytical, and decision-making skills.

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